customer service

April 16, 2018
Leaving Your Customers Better Than You Found Them

Leaving Your Customers Better Than You Found Them

  ~   Solving the Pain and Leaving Them Happier     Episode 178 – The Local Small Business Coach Podcast    Here is what we discuss […]
July 30, 2017
When is it Ok to Fire a Customer or Client

Ep 112 – When is it Ok to Fire a Customer or Client?

  Click to Listen to the Show: Episode 112 The Local Small Business Coach Podcast   ~ Here is what we discuss in today's episode: Sometimes you […]
July 3, 2017

Do You Know What Your Customers Want vs What You Think They Need?

  Click to Listen to the Show:   Episode 108 The Local Small Business Coach Podcast   ~ Here is what we discuss in today's episode: Your […]
March 22, 2017
customer lobby

Episode 78 – Your Lobby Tells Your Customers How Much You Care

Your Lobby Tells Your Customers How Much You Care What are the Subliminal Messages You Are Giving Your Customers? In today’s episode: We discuss how many […]
March 6, 2017
What Every Small Business Could Learn from QuikTrip (QT)

Episode 71 – What Every Small Business Could Learn from QuikTrip (QT)

What Every Small Business Could Learn from QuikTrip (QT) How You Make Your Customers “Feel” is Critical to Your Brand In today’s episode: We discuss why […]
January 30, 2017
3 Ways You Are Killing Your Small Business's Growth

Episode 56 – 3 Ways You Are Killing Your Small Business’s Growth

3 Ways You Are Killing Your Small Business's Growth In today’s episode: We discuss 3 core ways that small business owners kill their business's growth. My keeping […]
January 25, 2017
The Local Small Business Coach Podcast

Episode 54 – Is the Customer Always Right?

Episode 54 – Is the Customer Always Right? Maybe not, but they aren’t wrong as often as you might think!   In today’s episode: We We […]
October 31, 2016
Local Small Business Coach

Episode 17 – Walk Your Local Small Business Thru Your Customer’s Eyes

Critical that You See What Your Customers Experience In today’s episode: We discuss why it is critical that you walk your business through your customer’s eyes. […]
October 11, 2016

Episode 8 – Customer Service is Your Business’s Secret Sauce

Customer Service is Your Business's Secret Sauce