How to Learn from Frustrated Customers

How Do You Survive those Seasonal Swings in Your Business?
Do You Know Your Monthly Nut?

How to Learn from Frustrated Customers

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Upset Customers Are an Opportunity to Improve Your Business

 

 

How to Learn from Frustrated Customers

Episode 185 – The Local Small Business Coach Podcast 

 

Here is what we discuss in today's episode:

How to Learn from Frustrated Customers:

Upset Customers Are an Opportunity to Improve Your Business.  We all hate upset customers. There is nothing fun about having to deal with them. The key to handling upset customers is to listen to what they are upset about and then deal with the issue. First, they need to be heard.

Once you hear what is needed, deal with the issue immediately. But there is one more step that needs to happen. You need to learn from the situation and put in place the process to resolve for the future. It might be a broken process, an employee issue or even how you empower your team. The key is to peel it back and address to prevent in the future.

Thanks for listening!

Tammy

 

 

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8 Steps to 100,000 profitDon’t forget, if you are looking to take your local small business to $100,000 in profit, head on over to LocalSmallBusinessCoach.com/8steps to download the free ebook & workbook called: 8 Steps Local Small Business Owners Need to Take to Make $100,000 in Profit.  Where I’ll walk you through how to double or triple your current profit level.

 

Also, don’t forget to shoot me an email on any topic or question you would love for me to cover in an upcoming episode of the show. Just send your ideas to tammy@localsmallbusinesscoach.com.

 

MORE HELPFUL LINKS

 

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2018-05-06T16:45:58+00:00

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