Do They Suck or Is it You?
Episode 233 – The Local Small Business Coach Podcast
Do Your Employees Suck?
In today’s episode: Do your employees suck? Is it them or is it you? Employees suck because: you hire them wrong, you fail to train them, you fail to communicate with them, or you don't treat them well.
Sure, they have no skin in the game, but they can be passionate about your vision and your business. They do this by feeling part of the team. Let’s discuss the most common reasons that your employees might suck.
Hiring them Right:
- Finding the right folks
- Not Fogging up the mirror
- Listen – are the blowing smoke, do they know what they are talking about
- Do they have a personality
- Onboarding Process
- Teach them expectations
- Have an ongoing process
Is something going on in their life
- Family Issues?
- Especially if they have had no issues in the past
- Listen to them
- They need to know the exceptions
- If they fail – ask how you failed them first
- Customer frustrations occur when they aren't in the know
- Already discussed lack of communication
- How you speak to them
- Do you listen to them
- Do their opinions matter
- Bossy vs Boss
QUOTE OF THE WEEK: “Always treat your employees exactly as you want them to treat your best customers .” – Stephen Covey
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