Customer Service is Your Business's Secret Sauce
Here are the Show Notes from the Episode:
**keep in mind that show notes are raw and only highlight what is in the episode. Listen to the show for the full content**
Episode 8 – Customer Service is Your Secret Sauce of the Local Small Business Coach
Welcome back to the Local Small Business Coach Podcast, I am your coach Tammy Adams.
And today we are going to discuss the secret sauce of your local small business…Customer Service.
You all know customer service is important. But do you BELIEVE in your heart that it is important?
Believe it in your heart. You have to mean it
You Can’t just give lip service. What would your community say about your customer service? What would they say about your team or hired hands?
Do you walk the talk?
We discuss My Home Depot History of Customer Service and the impact the passion the founding fathers had in this area that required each and every one of us to live it with our own passion.
You know you believe in customer service when you are saying hi to people when walking other stores like a grocery stores or other big box retailers.
Maybe you say hi to folks in elevators. Doing this naturally means you have drank the kool-aid.
Yes, even introverts like me!
Customer service is more than saying hi. It is also about listening to them and resolving their problems.
We discuss if the customer is always right. They key is to listen!
Customer service will separate you from your competitors.
Are you top of mind awareness in your industry? In your community?
Think of those places you like to shop? Why do you love them?
My favorite place of all time is Qt or Quick Trip. It is a gas station. They shout hi, they have offer a clean experience, friendly and they are consistent from store to store and I’ll even pass others to get to one.
What about you? Who do you like to shop?
How about places you love to eat? Is it the food or the service? I bet your favorite places offer great food and great service!
When I started my local small business, I brought this to my shop. I had to turn it around and I knew that customer service was the key. I wanted my folks to mirror the QT experience.
We discuss how your smile and body language also transmit your friendliness and service.
6 Quick Tips to Great Customer Service
We dive into all six and why they are important
1. A friendly Smile
2. Listening to your customer’s Needs
3. Resolving Issues quickly and efficiently
4. Responding back in a timely manner
5. Creating an environment and an experience that wants them to come back time after time.
6. Hold your team to the same standard that you hold yourself.
Yes, customer service isn’t the only criteria, but it is the only one that will propel you to great heights. Many a big business and local business have fallen hard when they lost sight of the importance of their customer.
Let’s face it, without our customers, you have no one to purchase your products or services. They will remain loyal to you and your business as long as you remain loyal to them and their needs.
Time to get off my soapbox, but hopefully you all will walk a little taller, great people you pass with a big smile and hello or hi and start to believe it in your heart. You will be amazed at how much this one thing when done with passion will increase your sales and profits.
Remember, your business will live or die off the reputation your business will have on customer service
So until next time, remember, if you like what we are taking about, then make sure to subscribe to the podcast so you don’t miss an episode, if you love the podcast and what we are talking about, then please leave a 5 star review so other local small business owners know this is a podcast that they can’t miss.
Also don’t forget to visit the website at LocalSmallBusinessCoach.com to leave your question for me to possibly answer on the podcast in the future. You can leave it via the speakpipe button or just shoot me an email. Coming soon I will begin answering your questions on the podcast.
See you on our next episode…Bye for now…..
Have a Question You Want Asked on Air? Shoot Me Your Question
Podcast Website: LocalSmallBusinessCoach.com
Leave your Message on the website with the SpeakPipe Button or just email me at Tammy@LocalSmallBusinessCoach.com
Episode Show Notes: Episode 8 – Local Small Business Coach Podcast
Our Training Materials for Local Small Business Owners: TrainingforLocalSmallBusinessOwners.com
Starting a Local Small Business Website: StartALocalSmallBusiness.com
My Recommended Bookkeeping Program for Local Small Business Owners: Freshbooks Link
Why? Helps you invoice quicker and more importantly, get paid quicker. Let’s you know when your clients have opened the email and they even help send reminders. Clients / customers can pay right from their phone or computer. Give it a Try: Freshbooks
**Freshbooks is an affiliate link. This costs you nothing. I only recommend due to how much folks have loved it. I am paid a small commission but trust me. Even I use it. Try it for free for 30 days and see if you don’t love it too!
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